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Our interactive e-learning allows you to take courses anytime, anywhere. Our training courses offer and feature quality content, graphics, a downloadable handout to follow along making learning interesting and effective.
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| Scheduling Effectively…Broken Appointments: Causes and Remedies.
Presented by Sally McKenzie, CMC
20 minutes
Managing "No Shows" is one of dentistry’s biggest practice frustrations. You work diligently to provide the best care for patients only to have 28% of them, on average, simply not show up or cancel their appointments at the last minute. In dollars and cents – it’s costing many offices in the neighborhood of $40,000 a year which is no small amount of money. Some practices have more broken appointments than others but overall the situation does not discriminate from patient’s with lower dental IQ’s to well-educated busy executives.
This course will teach those responsible for scheduling
- Effective scripts for confirming appointments
- How to reduce broken appointments
- Scripts for patients who fail appointments
- How to control cancellations and broken appointments
- What to say to patients who are armed with excuses
- How to fill open appointment times
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Please verify you have Java installed on your computer before ordering this Course : http://www.java.com |
| Once you have purchased our course it will begin playing immediately. While you can pause the course, you will be unable go back to it to review after completion. |
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McKenzie Management’s Advanced Training for Dentist’s was very beneficial. It goes over “real-life” applications of the principals covered, and adds much needed structure to my dental office.
Dr. Marc Bowers |
The personalized one- on- one training at McKenzie Management has a lot of very necessary information in order to have a more successful practice. My Office Manager learned a lot of important information to assess my practice, and to be able to diagnose and fix system problems.
Dr. Monte Stevens |
The most beneficial part of the training was the Training Manual that we were given to refer back to once we returned to our office. It is such a great tool to look back on when I have a question about our procedures. I have named the Training Manual, my Sally Bible.
Alexis, Patient Coordinator
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